Capitol Advocacy Partners deals with a large volume of inquiries and requests from their clients. The firm uses Deskhero's ticket management system to organize these requests, but the sheer volume was overwhelming their staff. By leveraging Deskhero's advanced AI capabilities, the firm was able to automate the process of sorting and prioritizing tickets, significantly reducing the workload on their staff.
The AI capabilities also proved invaluable in improving the firm's response times. By using OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, Deskhero's AI was able to suggest replies to incoming tickets. This allowed the firm's staff to respond to inquiries faster and more accurately, greatly improving their service quality.
Deskhero's AI also enhanced the firm's search capabilities. By using the AI to analyze the firm's knowledge base and other resources, the firm was able to quickly find relevant information to address client inquiries. This not only improved the firm's efficiency but also increased client satisfaction.
Furthermore, the firm used Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allowed the firm to leverage Deskhero's capabilities without disrupting their existing workflows.
Overall, Deskhero's advanced AI capabilities have transformed Capitol Advocacy Partners' customer support, making it more efficient and effective.
How did Deskhero's AI capabilities improve response times?
Deskhero's AI capabilities use OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest replies to incoming tickets. This allows staff to respond to inquiries faster and more accurately.
How did Deskhero's AI enhance the firm's search capabilities?
Deskhero's AI analyzes the firm's knowledge base and other resources to quickly find relevant information to address client inquiries. This improves efficiency and increases client satisfaction.
How did the firm integrate Deskhero with their existing systems?
The firm used Deskhero's REST API to integrate the platform with their existing systems. This allowed them to leverage Deskhero's capabilities without disrupting their existing workflows.
* This article provides an example of how a fictive company in the Lobbying and Advocacy industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
