Policy Pioneers is a lobbying firm that was struggling with managing their client interactions and tracking inquiries. They needed a solution that would allow them to handle these tasks more efficiently.
By implementing Deskhero, Policy Pioneers was able to streamline their ticket management and client interaction processes. The platform's user groups and custom email domains features allowed them to categorize and manage their client interactions more effectively.
Deskhero's advanced AI capabilities played a crucial role in enhancing these processes. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, making the client interaction process more efficient.
The ticket management feature of Deskhero allowed Policy Pioneers to track each inquiry from start to finish, ensuring that no inquiry was overlooked. The custom fields feature allowed them to categorize each ticket based on its nature, making it easier to assign to the appropriate team member.
Overall, Deskhero's advanced AI capabilities have greatly improved Policy Pioneers' ticket management and client interaction processes, allowing them to provide better service to their clients.
How does Deskhero's AI enhance client interactions?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, making the client interaction process more efficient.
How does the ticket management feature help in tracking inquiries?
The ticket management feature allows you to track each inquiry from start to finish, ensuring that no inquiry is overlooked. The custom fields feature allows you to categorize each ticket based on its nature, making it easier to assign to the appropriate team member.
How do the user groups and custom email domains features help in managing client interactions?
The user groups and custom email domains features allow you to categorize and manage your client interactions more effectively. You can create different user groups based on the nature of the interaction and use custom email domains for different types of interactions.
* This article provides an example of how a fictive company in the Lobbying Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
