Capitol Influence is a lobbying firm that deals with a high volume of inquiries from clients, government officials, and the public. Managing these inquiries was proving to be a challenge as they were scattered across different platforms and it was difficult to track and respond to them in a timely manner.
With Deskhero, Capitol Influence was able to consolidate all inquiries into a single platform. The ticket management feature allowed them to track each inquiry from start to finish, ensuring that no inquiry was overlooked. The custom fields feature allowed them to categorize each ticket based on its nature, making it easier to assign to the appropriate team member.
Deskhero's advanced AI capabilities proved to be a game changer for Capitol Influence. The AI leveraged OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content was then sent through OpenAI's ChatGPT to generate suggested replies, greatly reducing the time taken to respond to inquiries.
The knowledge base feature allowed Capitol Influence to create a repository of information that could be easily accessed by team members. The AI was able to generate articles from word, powerpoint, pdf files, making it easy to populate the knowledge base. The comprehensive search bar made it easy to find relevant information within the knowledge base.
Overall, Deskhero's advanced AI capabilities have greatly improved Capitol Influence's customer support and knowledge management processes, allowing them to provide better service to their clients.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does the knowledge base feature work?
The knowledge base feature allows you to create a repository of information that can be easily accessed by team members. The AI can generate articles from word, powerpoint, pdf files, making it easy to populate the knowledge base.
How does the ticket management feature help in tracking inquiries?
The ticket management feature allows you to track each inquiry from start to finish, ensuring that no inquiry is overlooked. The custom fields feature allows you to categorize each ticket based on its nature, making it easier to assign to the appropriate team member.
* This article provides an example of how a fictive company in the Lobbying Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
