Lobby Leaders is a lobbying services company that needed a more efficient way to handle their vast amount of data and client interactions. They were struggling with manual search and response systems which were time-consuming and prone to errors.
By implementing Deskhero, Lobby Leaders was able to utilize the platform's comprehensive search bar and REST API to automate their search and response system. The advanced AI capabilities of Deskhero significantly enhanced the efficiency of these processes.
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, greatly reducing the time taken to respond to inquiries.
Deskhero's knowledge base feature also proved invaluable. The AI was able to generate articles from word, powerpoint, pdf files, making it easy to populate the knowledge base. This allowed Lobby Leaders to create a centralized repository of information that could be easily accessed by their team members.
Overall, Deskhero's advanced AI capabilities have greatly improved Lobby Leaders' search and response system, allowing them to provide better service to their clients and manage their data more efficiently.
How does Deskhero's AI enhance the search system?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This enhances the search results and makes it easier to find the required information.
How does the AI generate suggested replies?
The AI finds relevant content using OpenAI Embeddings and sends this content through OpenAI's ChatGPT to generate suggested replies. This greatly reduces the time taken to respond to inquiries.
How does the knowledge base feature help in managing data?
The knowledge base feature allows you to create a centralized repository of information that can be easily accessed by team members. The AI can generate articles from word, powerpoint, pdf files, making it easy to populate the knowledge base.
* This article provides an example of how a fictive company in the Lobbying Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
