MetroParcel Services, a local delivery company, was dealing with a high volume of customer support tickets. They needed a solution that could help them manage these tickets effectively. They chose Deskhero for its advanced AI capabilities.
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This feature has helped MetroParcel manage their tickets more efficiently, improving their response times and customer satisfaction.
Moreover, the AI generates suggested replies, enabling MetroParcel's customer support team to handle more queries in less time. This has significantly improved their operational efficiency and customer service.
Deskhero's kanban board and custom email domains features also provided MetroParcel with the tools they needed to organize their customer support workflow and maintain their brand identity.
With Deskhero, MetroParcel has significantly improved their ticket management and customer support.
How has Deskhero improved MetroParcel's ticket management?
Deskhero's AI uses OpenAI Embeddings from various resources to find relevant content, helping MetroParcel manage their tickets more efficiently and improve their response times.
How does Deskhero's AI improve MetroParcel's customer service?
The AI generates suggested replies, enabling MetroParcel's customer support team to handle more queries in less time, improving their customer service.
Can MetroParcel maintain their brand identity with Deskhero?
Yes, Deskhero's custom email domains feature allows MetroParcel to maintain their brand identity in their customer support communications.
* This article provides an example of how a fictive company in the Local/City Delivery Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
