CitySwift Delivery, a bustling local delivery service, was struggling with managing an increasing volume of customer queries and complaints. They turned to Deskhero for a solution. With Deskhero's AI capabilities, CitySwift was able to automate their customer support, effectively managing tickets and reducing response times.
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This feature allowed CitySwift to find relevant content quickly, significantly improving their search results and the quality of their responses.
The AI also generates suggested replies, which has been a game-changer for CitySwift. Their customer support team can now handle more queries in less time, improving their efficiency and customer satisfaction.
Moreover, Deskhero's comprehensive search bar and REST API enabled CitySwift to integrate their existing systems with Deskhero, creating a unified platform for all their customer support needs.
With Deskhero, CitySwift has transformed their customer support, improving their service delivery and customer satisfaction.
How has Deskhero improved CitySwift's response times?
Deskhero's AI capabilities generate suggested replies based on previous tickets and other resources, allowing CitySwift to respond to customer queries more quickly and accurately.
Can CitySwift integrate their existing systems with Deskhero?
Yes, Deskhero's REST API allows CitySwift to integrate their existing systems, creating a unified platform for all their customer support needs.
How does Deskhero's AI improve search results?
Deskhero's AI uses OpenAI Embeddings from various resources like previous tickets, knowledge base articles, and uploaded files to find relevant content quickly, enhancing the search results.
* This article provides an example of how a fictive company in the Local/City Delivery Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
