UrbanExpress Couriers, a city delivery service, was facing challenges in managing their growing customer queries. They needed a solution that could help them build a comprehensive knowledge base and improve their query resolution process. They found their answer in Deskhero.
Deskhero's AI capabilities allowed UrbanExpress to build a robust knowledge base. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This feature helped UrbanExpress to enhance their knowledge base and improve their search results.
Furthermore, the AI generates suggested replies based on the knowledge base, enabling UrbanExpress to handle customer queries more efficiently. This has significantly reduced their response times and improved their customer satisfaction.
Deskhero's custom fields and user groups features also allowed UrbanExpress to structure their data and manage their customer support team more effectively.
With Deskhero, UrbanExpress has significantly improved their query resolution process and customer experience.
How has Deskhero helped UrbanExpress build a comprehensive knowledge base?
Deskhero's AI uses OpenAI Embeddings from various resources to find relevant content, helping UrbanExpress enhance their knowledge base and improve their search results.
How does Deskhero's AI improve UrbanExpress's query resolution process?
The AI generates suggested replies based on the knowledge base, enabling UrbanExpress to handle customer queries more efficiently and reduce their response times.
Can UrbanExpress manage their customer support team with Deskhero?
Yes, Deskhero's custom fields and user groups features allow UrbanExpress to structure their data and manage their customer support team more effectively.
* This article provides an example of how a fictive company in the Local/City Delivery Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
