UrbanFreight's customers often have questions about their truck rentals, requiring a comprehensive and up-to-date knowledge base. With Deskhero's AI capabilities, UrbanFreight can automatically generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data.
Deskhero's AI also enhances the search results within the knowledge base. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, the AI can provide more relevant content to customers, improving their self-service experience.
Using Deskhero's website scraping feature, UrbanFreight ensures their knowledge base is always updated with the latest information. The AI scrapes data from their website and other relevant sources, ensuring the most current information is always available for customers.
Deskhero's REST API allows UrbanFreight to integrate the platform with their existing systems, providing a seamless experience for their customers. The API also enables the AI to access and utilize data from these systems, further enhancing its capabilities.
Overall, Deskhero's advanced AI capabilities have greatly improved UrbanFreight's knowledge base management, leading to a better self-service experience for their customers and reduced workload for their customer service team.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI uses OpenAI Embeddings from Word, PowerPoint, PDF files, and scraped website data to generate knowledge base articles. It analyzes this data to understand the context and content, then generates a relevant article.
How does Deskhero's AI enhance search results within the knowledge base?
Deskhero's AI enhances search results by using OpenAI Embeddings from various data sources. It analyzes this data to understand the context and content of the search query, then provides the most relevant results.
How does Deskhero's website scraping feature keep the knowledge base updated?
Deskhero's website scraping feature works by extracting data from specified websites. This data is then used to update the knowledge base, ensuring that the most current information is always available.
* This article provides an example of how a fictive company in the Local delivery truck rentals industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
