CityHaul receives a high volume of customer inquiries regarding their truck rentals, ranging from availability to pricing and technical specifications. With Deskhero's advanced AI capabilities, CityHaul can automatically generate suggested replies based on previous tickets and knowledge base articles. This significantly reduces the time spent by customer service representatives on each ticket.
Deskhero's AI also enhances the search results for CityHaul's customer service team. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals, the AI can provide more relevant content to the team, improving their efficiency and accuracy in responding to customer inquiries.
CityHaul also uses Deskhero's website scraping feature to keep their knowledge base up-to-date. The AI can scrape data from their website and other relevant sources, ensuring that the most current information is always available for both the customer service team and customers who use the self-service portal.
Deskhero's REST API allows CityHaul to integrate the platform with their existing systems, providing a seamless experience for their customer service team. The API also enables the AI to access and utilize data from these systems, further enhancing its capabilities.
Overall, Deskhero's advanced AI capabilities have greatly improved CityHaul's customer support services, leading to higher customer satisfaction and reduced workload for their customer service team.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. It analyzes this data to understand the context and content of the inquiry, then generates a relevant response.
How does Deskhero's AI enhance search results?
Deskhero's AI enhances search results by using OpenAI Embeddings from various data sources. It analyzes this data to understand the context and content of the search query, then provides the most relevant results.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature works by extracting data from specified websites. This data is then used to update the knowledge base, ensuring that the most current information is always available.
* This article provides an example of how a fictive company in the Local delivery truck rentals industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
