MetroMovers receives numerous customer inquiries daily, creating a large volume of support tickets. Deskhero's AI capabilities allow MetroMovers to manage these tickets efficiently by suggesting replies based on previous tickets, knowledge base articles, and uploaded files like policies and manuals.
Deskhero's AI also enhances the search results within the platform. By leveraging OpenAI Embeddings from various data sources, the AI can provide more relevant content to the customer service team, improving their efficiency and accuracy in responding to customer inquiries.
Using Deskhero's website scraping feature, MetroMovers keeps their knowledge base updated with the latest information. The AI scrapes data from their website and other relevant sources, ensuring the most current information is always available for the customer service team and customers using the self-service portal.
Deskhero's REST API allows MetroMovers to integrate the platform with their existing systems, providing a seamless experience for their customer service team. The API also enables the AI to access and utilize data from these systems, further enhancing its capabilities.
Overall, Deskhero's advanced AI capabilities have significantly improved MetroMovers' ticket management process, leading to faster response times and higher customer satisfaction.
How does Deskhero's AI suggest replies to support tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest replies. It analyzes this data to understand the context and content of the inquiry, then generates a relevant response.
How does Deskhero's AI enhance search results within the platform?
Deskhero's AI enhances search results by using OpenAI Embeddings from various data sources. It analyzes this data to understand the context and content of the search query, then provides the most relevant results.
How does Deskhero's website scraping feature keep the knowledge base updated?
Deskhero's website scraping feature works by extracting data from specified websites. This data is then used to update the knowledge base, ensuring that the most current information is always available.
* This article provides an example of how a fictive company in the Local delivery truck rentals industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
