PreservePro's customer support team handles a wide range of inquiries daily. Using Deskhero's AI capabilities, PreservePro can generate suggested replies based on previous tickets and knowledge base articles, significantly reducing the time spent by customer support agents on each ticket.
The AI also improves the search results within the platform. When a customer support agent enters a search term, the AI uses OpenAI Embeddings to find the most relevant content from previous tickets, knowledge base articles, and uploaded files. This feature allows agents to provide accurate and prompt responses to customer inquiries.
Deskhero's AI capabilities also include website scraping. It can extract valuable information from PreservePro's website and make it readily available for the support agents. This feature is particularly beneficial for keeping the knowledge base updated with the latest product information and updates.
Moreover, the AI-powered REST API allows PreservePro to integrate Deskhero with other systems seamlessly. This integration capability enables PreservePro to create a unified customer support ecosystem, enhancing overall operational efficiency.
In conclusion, Deskhero's advanced AI capabilities have revolutionized PreservePro's customer support operations, resulting in improved response times, increased customer satisfaction, and enhanced operational efficiency.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
When a search term is entered, the AI uses OpenAI Embeddings to find the most relevant content from previous tickets, knowledge base articles, and uploaded files. This helps to provide more accurate and relevant search results.
What is the benefit of Deskhero's AI-powered REST API?
The AI-powered REST API allows for seamless integration with other systems. This enables the creation of a unified customer support ecosystem, improving overall operational efficiency.
* This article provides an example of how a fictive company in the Log Preservation and Impregnation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
