LogGuard receives numerous customer inquiries daily, ranging from product usage, preservation techniques, to troubleshooting. With Deskhero's AI capabilities, LogGuard can quickly generate suggested replies based on previous tickets and knowledge base articles. This significantly reduces the time spent by customer support agents on each ticket.
The AI also enhances the search results within the platform. When a customer support agent searches for a term, the AI uses OpenAI Embeddings to find the most relevant content from previous tickets, knowledge base articles, and uploaded files. This feature helps agents to provide accurate and timely responses to customer inquiries.
Deskhero's AI capabilities also extend to website scraping. It can extract useful information from LogGuard's website and make it readily available for the support agents. This feature is particularly useful for keeping the knowledge base up-to-date with the latest product information and updates.
Furthermore, the AI-powered REST API allows LogGuard to integrate Deskhero with other systems seamlessly. This integration capability enables LogGuard to create a unified customer support ecosystem, improving overall operational efficiency.
Overall, Deskhero's advanced AI capabilities have transformed LogGuard's customer support operations, resulting in improved response times, increased customer satisfaction, and enhanced operational efficiency.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
When a search term is entered, the AI uses OpenAI Embeddings to find the most relevant content from previous tickets, knowledge base articles, and uploaded files. This helps to provide more accurate and relevant search results.
What is the benefit of Deskhero's AI-powered REST API?
The AI-powered REST API allows for seamless integration with other systems. This enables the creation of a unified customer support ecosystem, improving overall operational efficiency.
* This article provides an example of how a fictive company in the Log Preservation and Impregnation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
