TimberTech Services receives a large number of technical queries from their customers daily. The company uses Deskhero's ticket management feature to handle these queries effectively. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, making the process faster and more efficient.
The company uses Deskhero's custom email domains feature to manage their customer communication more effectively. The AI capabilities of Deskhero analyze the emails to suggest replies and categorize the queries, improving the overall efficiency of the helpdesk services.
TimberTech Services also uses the user groups feature of Deskhero to assign specific queries to the appropriate teams. The AI capabilities of Deskhero analyze the content of the queries to suggest the most suitable team for handling them.
With Deskhero, TimberTech Services has been able to create a comprehensive knowledge base by uploading files like policies, manuals, and presentations. The AI capabilities of Deskhero use OpenAI Embeddings to find relevant content from these uploaded files, enhancing the search results for both the helpdesk team and customers.
Overall, the advanced AI capabilities of Deskhero have enabled TimberTech Services to provide faster and more accurate responses to their customers, improving their customer satisfaction and retention rates.
How does Deskhero's AI capabilities improve the efficiency of helpdesk services?
Deskhero's AI capabilities analyze previous tickets, emails, and knowledge base articles to suggest replies and categorize queries. This reduces the time spent by the helpdesk team in crafting responses and organizing queries, thereby improving the overall efficiency of the helpdesk services.
How does Deskhero's AI capabilities help in assigning queries to the appropriate teams?
Deskhero's AI capabilities analyze the content of the queries to suggest the most suitable team for handling them. This ensures that the queries are handled by the most competent team, improving the quality of the responses.
How does Deskhero's AI capabilities enhance the knowledge base?
Deskhero's AI capabilities use OpenAI Embeddings to find relevant content from uploaded files. This enhances the knowledge base by providing more accurate and relevant information to both the helpdesk team and customers.
* This article provides an example of how a fictive company in the Logging camp operation services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
