ForestGuard Services manages a large number of customer queries daily, ranging from technical issues to general inquiries about their services. The company uses Deskhero's ticket management feature to organize these queries effectively. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, reducing the response time significantly.
With Deskhero, ForestGuard Services has been able to create a comprehensive knowledge base by uploading files like policies, manuals, and presentations. The AI capabilities of Deskhero use OpenAI Embeddings to find relevant content from these uploaded files, enhancing the search results for both the support team and customers.
ForestGuard Services also uses the user groups feature of Deskhero to assign specific queries to the appropriate teams. The AI capabilities of Deskhero analyze the content of the queries to suggest the most suitable team for handling them.
Deskhero's website scraping feature allows ForestGuard Services to keep their knowledge base up-to-date with the latest information from their website. The AI capabilities of Deskhero analyze this scraped data to generate suggested replies and enhance search results.
Overall, the advanced AI capabilities of Deskhero have enabled ForestGuard Services to provide faster and more accurate responses to their customers, improving their customer satisfaction and retention rates.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI capabilities analyze previous tickets and knowledge base articles to suggest replies to new queries. This reduces the time spent by the support team in crafting responses, thereby improving the overall response time.
How does Deskhero's AI capabilities help in assigning queries to the appropriate teams?
Deskhero's AI capabilities analyze the content of the queries to suggest the most suitable team for handling them. This ensures that the queries are handled by the most competent team, improving the quality of the responses.
How does Deskhero's AI capabilities enhance the knowledge base?
Deskhero's AI capabilities use OpenAI Embeddings to find relevant content from uploaded files and scraped website data. This enhances the knowledge base by providing more accurate and relevant information to both the support team and customers.
* This article provides an example of how a fictive company in the Logging camp operation services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
