LogMaster Inc. manages a large number of customer queries daily, ranging from technical issues to general inquiries about their services. The company uses Deskhero's ticket management feature to organize these queries effectively. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, reducing the response time significantly.
With Deskhero, LogMaster Inc. has been able to create a comprehensive knowledge base by uploading files like policies, manuals, and presentations. The AI capabilities of Deskhero use OpenAI Embeddings to find relevant content from these uploaded files, enhancing the search results for both the support team and customers.
Deskhero's website scraping feature allows LogMaster Inc. to keep their knowledge base up-to-date with the latest information from their website. The AI capabilities of Deskhero analyze this scraped data to generate suggested replies and enhance search results.
LogMaster Inc. also uses the custom fields feature of Deskhero to categorize their customer queries more effectively. This categorization is further enhanced by the AI capabilities of Deskhero, which analyze the content of the queries to suggest relevant categories.
Overall, the advanced AI capabilities of Deskhero have enabled LogMaster Inc. to provide faster and more accurate responses to their customers, improving their customer satisfaction and retention rates.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI capabilities analyze previous tickets and knowledge base articles to suggest replies to new queries. This reduces the time spent by the support team in crafting responses, thereby improving the overall response time.
How does Deskhero's AI capabilities enhance search results?
Deskhero's AI capabilities use OpenAI Embeddings to find relevant content from uploaded files and scraped website data. This enhances the search results by providing more accurate and relevant information.
How does Deskhero's AI capabilities help in categorizing customer queries?
Deskhero's AI capabilities analyze the content of the customer queries to suggest relevant categories. This helps in organizing the queries more effectively and providing faster responses.
* This article provides an example of how a fictive company in the Logging camp operation services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
