ForestGuard Calibration receives a multitude of customer inquiries daily. Using Deskhero's advanced AI capabilities, the company can automatically generate suggested replies for these inquiries based on previous tickets and knowledge base articles. This drastically reduces response time and ensures accurate and consistent responses.
The company also utilizes Deskhero's AI capabilities to streamline its ticket management system. The AI system categorizes incoming tickets based on their content, enabling the support team to prioritize and address them efficiently. This has resulted in a more effective workflow and improved customer satisfaction.
Deskhero's AI also bolsters ForestGuard's knowledge base by generating articles from uploaded files such as policies, manuals, and presentations. This feature has made it easier for customers to find relevant information, thereby reducing the number of support tickets.
Moreover, Deskhero's comprehensive search bar, powered by AI, provides customers with quick and accurate results. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to deliver the most relevant search results.
Lastly, ForestGuard uses Deskhero's REST API to integrate the platform with its existing systems, ensuring a seamless workflow for the support team.
How does Deskhero's AI improve response time?
Deskhero's AI generates suggested replies for customer inquiries based on previous tickets and knowledge base articles, drastically reducing the time it takes to respond to customers.
How does Deskhero's AI enhance the ticket management system?
The AI system categorizes incoming tickets based on their content, enabling the support team to prioritize and address them efficiently, leading to improved customer satisfaction.
How does Deskhero's AI improve the knowledge base?
Deskhero's AI generates knowledge base articles from uploaded files such as policies, manuals, and presentations, making it easier for customers to find relevant information.
* This article provides an example of how a fictive company in the Logging Equipment Calibration industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
