TimberTop Logging uses Deskhero's advanced AI capabilities to manage their vast array of customer inquiries. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer queries.
Deskhero's AI capabilities also enhance TimberTop's search results. When customers use the comprehensive search bar, the AI uses the same embeddings to provide more accurate and relevant search results. This has led to a decrease in the number of support tickets, as customers are able to find the information they need more easily.
Furthermore, TimberTop uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to manage tickets, user groups, and custom fields from within their own systems, improving efficiency and productivity.
The company also uses Deskhero's structured data lists and custom email domains to manage their customer communications more effectively. The custom email domains give their communications a professional look and feel, while the structured data lists allow them to categorize and prioritize their customer interactions.
Overall, TimberTop Logging has found that Deskhero's advanced AI capabilities have greatly improved their customer support and helpdesk services, leading to increased customer satisfaction and loyalty.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
When a customer uses the search bar, Deskhero's AI uses OpenAI Embeddings to provide more accurate and relevant search results. This helps customers find the information they need more easily.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems. This allows companies to manage tickets, user groups, and custom fields from within their own systems.
* This article provides an example of how a fictive company in the Logging & Sawmills Wholesale industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
