Sawmill Solutions Wholesale utilizes Deskhero's AI capabilities to manage their customer support tickets. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This has significantly reduced the time taken to respond to customer queries and has improved the overall quality of their customer support.
The company also uses Deskhero's comprehensive search bar, powered by the same AI, to provide their customers with more accurate and relevant search results. This has led to a decrease in the number of support tickets, as customers are able to find the information they need more quickly and easily.
Sawmill Solutions also takes advantage of Deskhero's REST API to integrate the platform with their existing systems. This allows them to manage tickets and user groups from within their own systems, improving efficiency and productivity.
Furthermore, the company uses Deskhero's structured data lists and custom email domains to manage their customer communications. The custom email domains give their communications a professional look, while the structured data lists allow them to categorize and prioritize their customer interactions.
Overall, Sawmill Solutions Wholesale has found that Deskhero's advanced AI capabilities have greatly improved their helpdesk services, leading to increased customer satisfaction and loyalty.
How does Deskhero's AI help manage customer support tickets?
Deskhero's AI uses OpenAI Embeddings from various sources to generate suggested replies to customer queries. This reduces the time taken to respond and improves the quality of customer support.
How does Deskhero's AI improve the search function?
Deskhero's AI uses OpenAI Embeddings to provide more accurate and relevant search results. This helps customers find the information they need more quickly and easily, reducing the number of support tickets.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems. This allows companies to manage various aspects of their customer support from within their own systems.
* This article provides an example of how a fictive company in the Logging & Sawmills Wholesale industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
