TimberTech Logging Services receives numerous customer queries daily, ranging from service inquiries to technical issues. With Deskhero, they can efficiently manage these tickets using the kanban board and user groups features. The AI capabilities of Deskhero analyze the content of these tickets and suggest relevant replies, reducing the time spent by support agents on each ticket.
The knowledge base feature of Deskhero has been instrumental in providing self-service options to TimberTech's customers. The AI capabilities of Deskhero generate articles from uploaded files like policies, manuals, presentations, and scraped website data. This has resulted in a comprehensive and continually updated knowledge base that customers can refer to for instant solutions.
Deskhero's custom fields and structured data lists allow TimberTech to categorize and prioritize their tickets effectively. The AI capabilities further enhance this by analyzing the content of the tickets and suggesting appropriate categories and priorities based on previous tickets.
Deskhero's REST API has enabled TimberTech to integrate their existing systems with Deskhero seamlessly. This has resulted in a unified platform for all their customer support needs. The AI capabilities of Deskhero further enhance this integration by using OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to improve search results and reply suggestions.
Overall, Deskhero's advanced AI capabilities have significantly improved the efficiency and effectiveness of TimberTech's customer support. The AI capabilities have reduced the time spent on each ticket, improved the quality of the knowledge base, and enhanced the categorization and prioritization of tickets.
How does Deskhero's AI capabilities improve the efficiency of customer support?
Deskhero's AI capabilities analyze the content of tickets and suggest relevant replies, reducing the time spent by support agents on each ticket. They also improve the categorization and prioritization of tickets, and enhance the quality of the knowledge base.
How does Deskhero's AI capabilities enhance the knowledge base?
Deskhero's AI capabilities generate knowledge base articles from uploaded files like policies, manuals, presentations, and scraped website data. This results in a comprehensive and continually updated knowledge base.
How does Deskhero's AI capabilities enhance the integration with existing systems?
Deskhero's AI capabilities use OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to improve search results and reply suggestions. This enhances the integration with existing systems by providing a unified platform for all customer support needs.
* This article provides an example of how a fictive company in the Logging Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
