LogMaster Inc. uses Deskhero's AI capabilities to manage their tickets efficiently. The AI system categorizes and prioritizes tickets based on their content, ensuring that critical issues are addressed promptly. This has led to an increase in customer satisfaction rates.
The company also leverages the custom email domains feature of Deskhero to provide a personalized experience to their customers. The AI system uses this feature to send automated responses to customer queries, reducing the response time significantly.
Deskhero's AI-powered comprehensive search bar has been instrumental in improving the efficiency of LogMaster Inc.'s customer support team. The AI system uses OpenAI Embeddings to enhance search results, allowing the team to find relevant information quickly and accurately.
With the help of Deskhero's website scraping feature, LogMaster Inc. keeps their knowledge base updated with the latest information. The AI system scrapes relevant data from various sources and updates the knowledge base, ensuring that the support team is always equipped with the most recent and relevant information.
Finally, the REST API provided by Deskhero allows LogMaster Inc. to integrate the platform with their existing systems. This seamless integration has streamlined the management of their customer support services.
How does Deskhero's AI system manage tickets?
Deskhero's AI system categorizes and prioritizes tickets based on their content. This ensures that critical issues are addressed promptly, leading to an increase in customer satisfaction rates.
How does Deskhero provide a personalized experience to customers?
Deskhero uses the custom email domains feature to send automated responses to customer queries. The AI system uses this feature to provide a personalized experience to customers.
How does Deskhero keep the knowledge base updated?
Deskhero uses its website scraping feature to scrape relevant data from various sources and update the knowledge base. This ensures that the support team is always equipped with the most recent and relevant information.
* This article provides an example of how a fictive company in the Logging & timber harvesting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
