TimberTech Logging has a vast knowledge base consisting of articles, manuals, and policies which are uploaded onto the Deskhero platform. The advanced AI capabilities of Deskhero leverage OpenAI Embeddings from these resources to generate suggested replies for customer queries. This feature has significantly reduced the time taken to respond to customer queries and improved the accuracy of responses.
With the help of Deskhero's AI capabilities, TimberTech Logging has been able to automate the process of ticket management. The AI system categorizes and prioritizes tickets based on their content, ensuring that urgent and important issues are addressed promptly. This has led to an improvement in customer satisfaction rates.
Deskhero's website scraping feature is used by TimberTech Logging to keep their knowledge base up-to-date. The AI system scrapes relevant information from various sources and updates the knowledge base accordingly. This ensures that the customer support team always has the most recent and relevant information at their disposal.
The comprehensive search bar powered by Deskhero's AI capabilities has made it easier for the customer support team to find relevant information. The AI system uses OpenAI Embeddings to enhance search results, making the search process quicker and more efficient.
Finally, the REST API provided by Deskhero allows TimberTech Logging to integrate the platform with their existing systems. This seamless integration has made it easier for the company to manage their customer support services.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI capabilities use OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies for customer queries. This significantly reduces the time taken to respond to customer queries.
How does Deskhero's AI system help in ticket management?
Deskhero's AI system categorizes and prioritizes tickets based on their content. This ensures that urgent and important issues are addressed promptly, improving customer satisfaction rates.
How does Deskhero keep the knowledge base up-to-date?
Deskhero uses its website scraping feature to scrape relevant information from various sources and update the knowledge base accordingly. This ensures that the customer support team always has the most recent and relevant information at their disposal.
* This article provides an example of how a fictive company in the Logging & timber harvesting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
