ForestPro Harvesting uses Deskhero's AI capabilities to manage their user groups effectively. The AI system categorizes users based on their queries and directs them to the appropriate support team. This has resulted in a more organized and efficient helpdesk service.
The company also utilizes the custom fields feature of Deskhero to capture specific information about their customers. This data is then used by the AI system to provide personalized support to each customer. This has increased customer satisfaction and loyalty.
Deskhero's AI-powered comprehensive search bar has been a game-changer for ForestPro Harvesting. The AI system uses OpenAI Embeddings to enhance search results, enabling the support team to find relevant information quickly and accurately.
With Deskhero's website scraping feature, ForestPro Harvesting keeps their knowledge base updated with the latest information. The AI system scrapes relevant data from various sources and updates the knowledge base, ensuring that the support team is always equipped with the most recent information.
Finally, the REST API provided by Deskhero allows ForestPro Harvesting to integrate the platform with their existing systems. This seamless integration has streamlined the management of their helpdesk services.
How does Deskhero's AI system manage user groups?
Deskhero's AI system categorizes users based on their queries and directs them to the appropriate support team. This results in a more organized and efficient helpdesk service.
How does Deskhero provide personalized support?
Deskhero uses the custom fields feature to capture specific information about customers. This data is then used by the AI system to provide personalized support to each customer.
How does Deskhero keep the knowledge base updated?
Deskhero uses its website scraping feature to scrape relevant data from various sources and update the knowledge base. This ensures that the support team is always equipped with the most recent information.
* This article provides an example of how a fictive company in the Logging & timber harvesting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
