LogisticsPro deals with complex logistics operations, leading to a wide range of customer queries. Using Deskhero's ticket management feature, they are able to handle these queries effectively. The AI capabilities of Deskhero analyze previous tickets to suggest relevant replies, improving the efficiency of their support team.
Deskhero's AI also helps LogisticsPro maintain an up-to-date and comprehensive knowledge base. By analyzing previous tickets, knowledge base articles, and uploaded files like policies and manuals, the AI generates new knowledge base articles. This ensures that the most recent and relevant information is always available to both the support team and customers.
LogisticsPro also leverages Deskhero's website scraping feature to keep their knowledge base updated. The AI capabilities analyze the scraped data and generate new knowledge base articles, ensuring that the most recent and relevant information is always available.
With Deskhero's custom fields and user groups, LogisticsPro is able to categorize and assign tickets more efficiently. The AI capabilities analyze the content of the ticket and suggest the most appropriate category and assignee, reducing manual effort and improving ticket resolution time.
Overall, Deskhero's advanced AI capabilities have enabled LogisticsPro to enhance their knowledge base, improve the efficiency of their support team, and increase customer satisfaction.
How does Deskhero's AI capabilities improve LogisticsPro's knowledge base?
Deskhero's AI analyzes previous tickets, knowledge base articles, and uploaded files to generate new knowledge base articles, ensuring that the most recent and relevant information is always available.
How does Deskhero's AI enhance LogisticsPro's ticket management?
Deskhero's AI analyzes the content of the ticket and suggests the most appropriate category and assignee, reducing manual effort and improving ticket resolution time.
How does Deskhero's AI help in maintaining an up-to-date knowledge base?
By analyzing the scraped data from LogisticsPro's website, Deskhero's AI generates new knowledge base articles, ensuring that the most recent and relevant information is always available.
* This article provides an example of how a fictive company in the Logging industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
