ForestGuard's wide range of safety equipment often leads to a high volume of customer queries. With Deskhero's ticket management feature, they are able to manage these queries effectively. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant replies, significantly reducing response time.
Deskhero's AI also enhances ForestGuard's search functionality. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals, the platform provides highly relevant search results. This not only helps the support team find solutions faster but also allows customers to self-serve effectively.
ForestGuard also uses Deskhero's website scraping feature to keep their knowledge base updated. The AI capabilities analyze the scraped data and generate new knowledge base articles, ensuring that the most recent and relevant information is always available.
With Deskhero's custom fields and user groups, ForestGuard is able to categorize and assign tickets more efficiently. The AI capabilities analyze the content of the ticket and suggest the most appropriate category and assignee, reducing manual effort and improving ticket resolution time.
Overall, Deskhero's advanced AI capabilities have enabled ForestGuard to improve the efficiency of their customer support operations, reduce response time, and increase customer satisfaction.
How does Deskhero's AI capabilities improve ForestGuard's response time?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant replies to new queries, significantly reducing the time it takes to respond to customers.
How does Deskhero's AI enhance ForestGuard's search functionality?
By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, Deskhero's AI provides highly relevant search results, helping both the support team and customers find solutions faster.
How does Deskhero's AI help in categorizing and assigning tickets?
Deskhero's AI analyzes the content of the ticket and suggests the most appropriate category and assignee, reducing manual effort and improving ticket resolution time.
* This article provides an example of how a fictive company in the Logging industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
