TimberTech has a wide range of products and services, each with its own set of complexities. This often leads to a high volume of customer queries, which can be overwhelming for their support team. With Deskhero, they are able to manage these queries effectively using the ticket management feature. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant replies, significantly reducing response time.
Deskhero's AI also enhances TimberTech's search functionality. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals, the platform provides highly relevant search results. This not only helps the support team find solutions faster but also allows customers to self-serve effectively.
TimberTech also uses Deskhero's website scraping feature to keep their knowledge base updated. The AI capabilities analyze the scraped data and generate new knowledge base articles, ensuring that the most recent and relevant information is always available.
With Deskhero's custom fields and user groups, TimberTech is able to categorize and assign tickets more efficiently. The AI capabilities analyze the content of the ticket and suggest the most appropriate category and assignee, reducing manual effort and improving ticket resolution time.
Overall, Deskhero's advanced AI capabilities have enabled Timberhero to streamline their customer support operations, improve efficiency, and increase customer satisfaction.
How does Deskhero's AI capabilities improve TimberTech's response time?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant replies to new queries, significantly reducing the time it takes to respond to customers.
How does Deskhero's AI enhance TimberTech's search functionality?
By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, Deskhero's AI provides highly relevant search results, helping both the support team and customers find solutions faster.
How does Deskhero's AI help in categorizing and assigning tickets?
Deskhero's AI analyzes the content of the ticket and suggests the most appropriate category and assignee, reducing manual effort and improving ticket resolution time.
* This article provides an example of how a fictive company in the Logging industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
