FastTrack Couriers deals with a high volume of customer queries every day, ranging from package tracking to service complaints. To manage these efficiently, they use Deskhero's advanced AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to suggest replies to new tickets, significantly reducing the time customer service representatives spend on each query.
The AI also enhances the search functionality within the platform. When a representative searches for information related to a ticket, the AI uses the embeddings to find the most relevant content, enabling the representative to resolve the query faster.
FastTrack Couriers also uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to automate the creation of tickets from emails and other communication channels, further improving their customer service efficiency.
Additionally, FastTrack Couriers uses Deskhero's knowledge base feature to maintain a comprehensive repository of information. The AI can generate articles from Word, PowerPoint, PDF files, and even scrape data from their website, ensuring the knowledge base is always up-to-date.
Overall, Deskhero's advanced AI capabilities have enabled FastTrack Couriers to enhance their customer service efficiency, resulting in improved customer satisfaction and reduced operational costs.
How does Deskhero's AI improve the handling of customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to suggest replies to new queries. This reduces the time customer service representatives spend on each query, allowing them to handle more queries in less time.
How does Deskhero's AI enhance search results within the platform?
When a representative searches for information related to a ticket, Deskhero's AI uses the embeddings to find the most relevant content. This enables the representative to resolve the query faster.
Can Deskhero integrate with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems. This can be used to automate the creation of tickets from emails and other communication channels.
* This article provides an example of how a fictive company in the Logistics and transportation services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
