GlobalTrans Logistics receives hundreds of customer inquiries daily, ranging from shipment tracking to service requests. The company uses Deskhero's advanced AI capabilities to manage these tickets effectively. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies, significantly reducing the time spent by customer service representatives on each ticket.
Deskhero's AI also enhances the search results within the platform. When a customer service representative searches for information related to a ticket, the AI uses the embeddings to find the most relevant content, making it easier for the representative to find the needed information quickly.
The company also uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to automate the creation of tickets from emails and other communication channels, further streamlining their customer support operations.
Moreover, GlobalTrans Logistics uses Deskhero's knowledge base feature to create a comprehensive repository of information. The AI can generate articles from Word, PowerPoint, PDF files, and even scrape data from their website, making it easy to keep the knowledge base up-to-date.
Overall, Deskhero's advanced AI capabilities have helped GlobalTrans Logistics improve their customer support operations, resulting in faster response times and increased customer satisfaction.
How does Deskhero's AI improve the handling of customer tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to generate suggested replies for new tickets. This reduces the time spent by customer service representatives on each ticket, allowing them to handle more tickets in less time.
How does Deskhero's AI enhance search results within the platform?
When a customer service representative searches for information related to a ticket, Deskhero's AI uses the embeddings to find the most relevant content. This makes it easier for the representative to find the needed information quickly.
Can Deskhero integrate with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems. This can be used to automate the creation of tickets from emails and other communication channels.
* This article provides an example of how a fictive company in the Logistics and transportation services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
