CargoXpress operates in multiple countries and deals with a high volume of customer queries daily. To manage this effectively, they turned to Deskhero's advanced AI capabilities.
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This allows CargoXpress to quickly find relevant content and generate suggested replies, significantly reducing response times.
The comprehensive search bar powered by AI helps CargoXpress's support team to quickly find solutions to customer queries. The system is capable of understanding the context and semantics of the query, providing more accurate results.
CargoXpress also uses Deskhero's user groups feature to categorize their customers based on their needs and preferences. This allows them to provide personalized support and improve customer satisfaction.
By integrating Deskhero with their existing systems through the REST API, CargoXpress has been able to leverage the power of AI across their entire customer support ecosystem.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI embeddings to quickly find relevant content and generate suggested replies. This reduces the time spent searching for information and crafting responses, leading to faster response times.
How does the comprehensive search bar work?
The search bar uses AI to understand the context and semantics of the query. It then searches through all available resources - tickets, knowledge base articles, uploaded files, and scraped website data - to provide the most accurate results.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows it to be integrated with other systems. This allows you to leverage the power of AI across your entire customer support ecosystem.
* This article provides an example of how a fictive company in the Logistics and Freight Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
