TransGlobal Logistics manages a vast network of freight and logistics services across the globe. With such a wide range of operations, they face a high volume of customer queries and support tickets. To manage this effectively, they turned to Deskhero's advanced AI capabilities.
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This allows TransGlobal to quickly find relevant content and generate suggested replies, significantly reducing response times.
The comprehensive search bar powered by AI helps TransGlobal's support team to quickly find solutions to customer queries. The system is capable of understanding the context and semantics of the query, providing more accurate results.
Deskhero's Kanban board and ticket management system allow TransGlobal to track and manage customer queries efficiently. The AI-powered system suggests the most relevant articles and resources to resolve the ticket, improving the productivity of the support team.
TransGlobal also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to leverage the power of AI across their entire customer support ecosystem.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI embeddings to quickly find relevant content and generate suggested replies. This reduces the time spent searching for information and crafting responses, leading to faster response times.
How does the comprehensive search bar work?
The search bar uses AI to understand the context and semantics of the query. It then searches through all available resources - tickets, knowledge base articles, uploaded files, and scraped website data - to provide the most accurate results.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows it to be integrated with other systems. This allows you to leverage the power of AI across your entire customer support ecosystem.
* This article provides an example of how a fictive company in the Logistics and Freight Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
