FreightMaster operates in a complex industry with many variables. To help their customers understand these complexities, they have built an extensive knowledge base using Deskhero.
The knowledge base includes articles generated from word, powerpoint, pdf files, and even scraped website data. Deskhero's AI capabilities are used to organize this information and make it easily searchable.
Deskhero's AI uses OpenAI embeddings to understand the context of customer queries and find the most relevant articles in the knowledge base. This has significantly improved the accuracy of their customer support responses.
FreightMaster also uses Deskhero's ticket management system to handle customer queries. The AI-powered system suggests the most relevant articles from the knowledge base to resolve the ticket, reducing the workload on the support team.
By integrating Deskhero with their existing systems through the REST API, FreightMaster has been able to leverage the power of AI across their entire customer support ecosystem.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI uses OpenAI embeddings to understand the context of customer queries and find the most relevant articles in the knowledge base. This improves the accuracy of customer support responses and makes the knowledge base more useful.
How does the ticket management system work?
When a customer submits a query, the ticket management system uses AI to suggest the most relevant articles from the knowledge base to resolve the ticket. This reduces the workload on the support team and improves response times.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows it to be integrated with other systems. This allows you to leverage the power of AI across your entire customer support ecosystem.
* This article provides an example of how a fictive company in the Logistics and Freight Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
