Skyward Freight Services receives numerous customer queries and requests daily. To manage these efficiently, the company uses Deskhero's ticket management system. The advanced AI capabilities of Deskhero analyze the content of each ticket and suggest suitable responses based on previous tickets, knowledge base articles, and other resources. This has significantly improved the speed and accuracy of the company's responses.
The company also uses Deskhero's user groups feature to segment its customers based on various factors like location, type of query, etc. The AI capabilities of Deskhero help in automatically segmenting the customers based on their interactions, enabling personalized customer service.
Skyward Freight Services has an extensive knowledge base, which includes various resources like manuals, policies, and presentations. Deskhero's AI capabilities are used to generate knowledge base articles from these resources. The AI also enhances the search results, making it easier for the customers to find relevant information.
Deskhero's website scraping feature is used by Skyward Freight Services to stay updated with the latest trends and regulations in the air freight logistics industry. The AI capabilities of Deskhero analyze the scraped data and update the knowledge base accordingly, keeping the customers informed about the latest developments.
Finally, the REST API of Deskhero is used to integrate the platform with the company's existing systems. This seamless integration has made it easier for the customers to access all necessary information from a single platform.
How does Deskhero's AI capabilities improve the quality of Skyward Freight Services' customer interactions?
Deskhero's AI capabilities analyze the content of each ticket and suggest suitable responses based on previous tickets and knowledge base articles. This improves the speed and accuracy of the company's responses. The AI also helps in automatically segmenting the customers based on their interactions, enabling personalized customer service.
How does Deskhero's AI capabilities enhance the company's knowledge base?
Deskhero's AI capabilities generate knowledge base articles from various resources like manuals, policies, and presentations. The AI also enhances the search results, making it easier for the customers to find relevant information.
How does Deskhero's website scraping feature benefit Skyward Freight Services?
Deskhero's website scraping feature keeps the company updated with the latest trends and regulations in the air freight logistics industry. The AI capabilities of Deskhero analyze the scraped data and update the knowledge base accordingly, keeping the customers informed about the latest developments.
* This article provides an example of how a fictive company in the Logistics support services for air freight industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
