AeroCargo Solutions deals with a large volume of customer queries and issues daily. To handle these effectively, the company uses Deskhero's ticket management system. The advanced AI capabilities of Deskhero analyze the content of each ticket and suggest appropriate responses based on previous tickets, knowledge base articles, and other resources. This has greatly improved the response time and accuracy of the company's helpdesk services.
The company also uses Deskhero's kanban board feature to track the progress of each ticket. The AI capabilities of Deskhero help in automatically updating the status of the tickets based on their content and responses, making it easier for the helpdesk team to manage them.
AeroCargo Solutions has a comprehensive knowledge base, which includes various resources like manuals, policies, and presentations. Deskhero's AI capabilities are used to generate knowledge base articles from these resources. The AI also enhances the search results, making it easier for the helpdesk team to find relevant information quickly.
Deskhero's website scraping feature is used by AeroCargo Solutions to stay updated with the latest regulations and policies in the air freight logistics industry. The AI capabilities of Deskhero analyze the scraped data and update the knowledge base accordingly, ensuring that the helpdesk team always has the most current information.
Finally, the REST API of Deskhero is used to integrate the platform with the company's existing systems. This seamless integration has made it easier for the helpdesk team to access all necessary information from a single platform.
How does Deskhero's AI capabilities improve the efficiency of AeroCargo Solutions' helpdesk services?
Deskhero's AI capabilities analyze the content of each ticket and suggest appropriate responses based on previous tickets and knowledge base articles. This improves the response time and accuracy of the company's helpdesk services. The AI also helps in automatically updating the status of the tickets, making it easier for the helpdesk team to manage them.
How does Deskhero's AI capabilities enhance the company's knowledge base?
Deskhero's AI capabilities generate knowledge base articles from various resources like manuals, policies, and presentations. The AI also enhances the search results, making it easier for the helpdesk team to find relevant information quickly.
How does Deskhero's website scraping feature benefit AeroCargo Solutions?
Deskhero's website scraping feature keeps the company updated with the latest regulations and policies in the air freight logistics industry. The AI capabilities of Deskhero analyze the scraped data and update the knowledge base accordingly, ensuring that the helpdesk team always has the most current information.
* This article provides an example of how a fictive company in the Logistics support services for air freight industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
