AirFly Logistics handles hundreds of customer queries daily, ranging from shipment status inquiries to technical issues. To manage these effectively, the company uses Deskhero's ticket management system. The AI capabilities of Deskhero analyze the content of each ticket and suggest appropriate responses based on OpenAI Embeddings from previous tickets, knowledge base articles, and other resources. This feature has drastically reduced the response time and increased the accuracy of responses.
The company also uses Deskhero's custom fields and structured data lists to categorize and prioritize tickets. The AI capabilities of Deskhero help in automatically categorizing the tickets based on their content, making it easier for the support team to address them.
AirFly Logistics has a vast knowledge base, including manuals, policies, and presentations. Deskhero's AI capabilities are used to generate knowledge base articles from these resources. The AI also enhances the search results, making it easier for the support team to find relevant information quickly.
Deskhero's website scraping feature is used by AirFly Logistics to keep track of changes in regulations and policies related to air freight logistics. The AI capabilities of Deskhero analyze the scraped data and update the knowledge base accordingly.
Finally, the REST API of Deskhero is used to integrate the platform with the company's existing systems. This seamless integration has made it easier for the support team to access all necessary information from a single platform.
How does Deskhero's AI capabilities improve the efficiency of AirFly Logistics' customer support?
Deskhero's AI capabilities analyze the content of each ticket and suggest appropriate responses based on previous tickets and knowledge base articles. This reduces the response time and increases the accuracy of responses. The AI also categorizes tickets automatically, making it easier for the support team to address them.
How does Deskhero's AI capabilities enhance the company's knowledge base?
Deskhero's AI capabilities generate knowledge base articles from various resources like manuals, policies, and presentations. The AI also enhances the search results, making it easier for the support team to find relevant information quickly.
How does Deskhero's website scraping feature benefit AirFly Logistics?
Deskhero's website scraping feature keeps track of changes in regulations and policies related to air freight logistics. The AI capabilities of Deskhero analyze the scraped data and update the knowledge base accordingly.
* This article provides an example of how a fictive company in the Logistics support services for air freight industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
