DesignMaster deals with a diverse range of customer queries every day. With Deskhero, they have been able to manage these queries efficiently, ensuring that every customer receives a timely response. The structured data lists feature allows them to organize customer queries in a systematic manner, improving their workflow.
Deskhero's advanced AI capabilities have been instrumental in automating responses to common queries. By analyzing OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data, the AI generates suggested replies. This has greatly reduced the time taken to respond to customer queries, enhancing their overall experience.
The AI also enhances search results, making it easier for the support team to find relevant information quickly. This is particularly useful when dealing with complex queries that require detailed knowledge about the company's services.
Using the custom email domains feature, DesignMaster has been able to maintain a professional image in their communication with customers. The user groups feature also allows them to assign tickets to specific teams or individuals, improving accountability and efficiency.
Overall, Deskhero's advanced AI capabilities have revolutionized DesignMaster's customer support, making it more efficient and effective. The platform's features have not only improved the team's productivity but also enhanced the customer experience.
How does Deskhero's AI automate responses to common queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. It analyzes this data to understand the context of the query and provide the most relevant response.
How does Deskhero enhance search results?
Deskhero's AI enhances search results by using OpenAI Embeddings from various sources. It analyzes this data to provide the most relevant search results, making it easier for the support team to find the information they need.
How does Deskhero help organize customer queries?
Deskhero provides a structured data lists feature that allows companies to organize customer queries in a systematic manner. This improves the workflow and makes it easier to manage customer queries.
* This article provides an example of how a fictive company in the Logo design industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
