LogoGenius receives numerous customer queries daily, ranging from design issues to payment problems. By implementing Deskhero, they have been able to manage these tickets effectively, ensuring that no customer query is left unanswered. The Kanban board feature provides a visual overview of all ongoing tickets, helping the team prioritize and manage their workload.
With the advanced AI capabilities of Deskhero, LogoGenius has been able to automate responses to common queries. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies. This has drastically reduced the response time, leading to higher customer satisfaction.
Deskhero's AI also enhances search results, making it easier for the support team to find relevant information quickly. This is particularly useful when dealing with complex queries that require in-depth knowledge of the company's services.
The custom fields feature allows LogoGenius to categorize tickets based on the type of query, making it easier to delegate tasks to the appropriate team members. Additionally, the user groups feature enables them to assign tickets to specific teams or individuals, improving accountability and efficiency.
Overall, Deskhero's advanced AI capabilities have transformed LogoGenius' customer support, making it more efficient and effective. The platform's features have not only improved the team's productivity but also enhanced the customer experience.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies. It analyzes this data to understand the context of the query and provide the most relevant response.
How does Deskhero improve search results?
Deskhero's AI enhances search results by using OpenAI Embeddings from various sources. It analyzes this data to provide the most relevant search results, making it easier for the support team to find the information they need.
How does Deskhero help manage tickets?
Deskhero provides a Kanban board feature that gives a visual overview of all ongoing tickets. It also allows for categorization of tickets using custom fields and assignment of tickets to specific teams or individuals using the user groups feature. This helps in effective ticket management.
* This article provides an example of how a fictive company in the Logo design industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
