AutoLease Pro uses the advanced AI capabilities of Deskhero to manage their large volume of customer inquiries. The AI leverages OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, reducing the time taken to respond to customer queries.
Deskhero's AI capabilities also enhance AutoLease Pro's search results. The AI uses the same OpenAI embeddings to improve the relevance of search results, making it easier for customer support staff to find the information they need to resolve customer issues.
AutoLease Pro has also used Deskhero's AI to automate some of their customer support processes. For example, the AI can automatically categorize and assign tickets based on their content, freeing up staff to focus on more complex tasks.
The AI capabilities of Deskhero have also improved the quality of AutoLease Pro's knowledge base. The AI can generate articles from Word, PowerPoint, PDF files, and even scrape data from the company's website, ensuring that the knowledge base is always up-to-date and comprehensive.
Overall, Deskhero's advanced AI capabilities have enabled AutoLease Pro to provide faster, more efficient, and more effective customer support.
How does Deskhero's AI improve the speed of customer support?
Deskhero's AI improves the speed of customer support by generating suggested replies to customer inquiries. It uses OpenAI embeddings from previous tickets, knowledge base articles, and other sources to find relevant content, which is then used to generate these replies.
How does Deskhero's AI enhance search results?
Deskhero's AI enhances search results by using OpenAI embeddings to improve the relevance of the results. This makes it easier for customer support staff to find the information they need to resolve customer issues.
Can Deskhero's AI automate customer support processes?
Yes, Deskhero's AI can automate some customer support processes. For example, it can automatically categorize and assign tickets based on their content.
* This article provides an example of how a fictive company in the Long-term car leasing services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
