LeaseLux uses Deskhero's AI capabilities to generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This ensures that their knowledge base is always up-to-date and comprehensive, providing their customer support staff with the information they need to resolve customer issues.
The AI also uses OpenAI embeddings from previous tickets, knowledge base articles, and other sources to enhance the relevance of the knowledge base content. This makes it easier for staff to find the information they need, improving the efficiency of their customer support.
LeaseLux has also used Deskhero's AI to automate the process of updating their knowledge base. The AI can automatically detect when new information is added to the company's website or other sources, and update the knowledge base accordingly.
Additionally, the AI can automatically categorize and tag knowledge base articles based on their content, making it easier for staff to find the information they need.
Overall, Deskhero's advanced AI capabilities have enabled LeaseLux to maintain a high-quality, comprehensive knowledge base, improving the efficiency and effectiveness of their customer support.
How does Deskhero's AI improve the quality of the knowledge base?
Deskhero's AI improves the quality of the knowledge base by generating articles from Word, PowerPoint, PDF files, and even scraping data from the company's website. It also uses OpenAI embeddings to enhance the relevance of the content.
Can Deskhero's AI automate the process of updating the knowledge base?
Yes, Deskhero's AI can automate the process of updating the knowledge base. It can automatically detect when new information is added to the company's website or other sources, and update the knowledge base accordingly.
How does Deskhero's AI make it easier to find information in the knowledge base?
Deskhero's AI makes it easier to find information in the knowledge base by automatically categorizing and tagging articles based on their content.
* This article provides an example of how a fictive company in the Long-term car leasing services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
