EcoLease uses Deskhero's AI capabilities to automatically categorize and assign tickets based on their content. This reduces the time taken to sort and assign tickets, allowing their staff to focus on resolving customer issues.
The AI also uses OpenAI embeddings from previous tickets, knowledge base articles, and other sources to generate suggested replies to customer inquiries. This reduces the time taken to respond to customer queries, improving the speed of their customer support.
Additionally, EcoLease uses Deskhero's AI to enhance the relevance of their search results. This makes it easier for their staff to find the information they need to resolve customer issues, further improving the efficiency of their customer support.
EcoLease has also used Deskhero's AI to automate the process of updating their knowledge base. The AI can automatically detect when new information is added to the company's website or other sources, and update the knowledge base accordingly.
Overall, Deskhero's advanced AI capabilities have enabled EcoLease to streamline their ticket management process, improving the efficiency and effectiveness of their customer support.
How does Deskhero's AI improve the efficiency of ticket management?
Deskhero's AI improves the efficiency of ticket management by automatically categorizing and assigning tickets based on their content. This reduces the time taken to sort and assign tickets.
How does Deskhero's AI improve the speed of customer support?
Deskhero's AI improves the speed of customer support by generating suggested replies to customer inquiries. It uses OpenAI embeddings from previous tickets, knowledge base articles, and other sources to find relevant content, which is then used to generate these replies.
Can Deskhero's AI automate the process of updating the knowledge base?
Yes, Deskhero's AI can automate the process of updating the knowledge base. It can automatically detect when new information is added to the company's website or other sources, and update the knowledge base accordingly.
* This article provides an example of how a fictive company in the Long-term car leasing services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
