Sunset Haven is a long-term care center that strives to provide excellent customer service. However, as they grew, they found it challenging to manage the increasing volume of customer inquiries. They decided to implement Deskhero, attracted by its advanced AI capabilities.
With Deskhero, Sunset Haven has been able to manage their tickets more effectively. The AI uses OpenAI Embeddings from previous tickets to suggest replies, significantly reducing the time it takes to respond to inquiries and improving customer satisfaction.
The AI's ability to generate knowledge base articles from uploaded files like policies, manuals, and presentations has also been invaluable. It has created a comprehensive knowledge base that customers can use to find answers to common questions, reducing the number of tickets.
Furthermore, the comprehensive search bar powered by AI has improved the user experience. It uses the AI embeddings to enhance search results, making it easier for customers to find the information they need.
Deskhero's customization features have also been beneficial. Sunset Haven has been able to tailor the platform to their needs with custom fields, user groups, and custom email domains, making Deskhero a vital part of their customer service strategy.
How has Deskhero improved response times?
The AI uses OpenAI Embeddings from previous tickets to suggest replies, significantly reducing the time it takes to respond to inquiries.
How does the AI create the knowledge base?
The AI generates knowledge base articles from uploaded files like policies, manuals, and presentations, creating a comprehensive resource for customers.
How does the AI improve the search function?
The AI uses embeddings to enhance search results, making it easier for customers to find the information they need.
* This article provides an example of how a fictive company in the Long-Term Care Centers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
