Golden Years Care is a long-term care center that often receives inquiries from family members about the services they provide, their facilities, and the care plans available. With the volume of inquiries growing, they needed a solution to manage and respond to these effectively. They turned to Deskhero, particularly for its advanced AI capabilities.
Deskhero's AI capabilities have been instrumental in managing Golden Years Care's tickets. By leveraging OpenAI Embeddings from previous tickets, the AI can suggest replies based on similar past inquiries. This has significantly reduced response times and increased customer satisfaction.
Moreover, the AI's ability to scrape data from the company's website and generate knowledge base articles from uploaded files like policies, manuals, and presentations has been invaluable. It has created a comprehensive knowledge base that customers can access for quick answers to common questions.
The comprehensive search bar powered by AI has also improved the user experience. It uses the AI embeddings to enhance search results, making it easier for customers to find relevant information.
Finally, Golden Years Care has been able to customize the platform to fit their needs with features like custom fields, user groups, and custom email domains. This has made Deskhero an integral part of their customer service strategy.
How has Deskhero improved response times?
Deskhero's AI capabilities suggest replies based on similar past inquiries, significantly reducing the time it takes to respond to tickets.
How does the AI create the knowledge base?
The AI scrapes data from the company's website and generates knowledge base articles from uploaded files like policies, manuals, and presentations.
How does the AI improve the search function?
The AI uses embeddings to enhance search results, making it easier for customers to find relevant information.
* This article provides an example of how a fictive company in the Long-Term Care Centers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
