Comfort Haven has a large number of residents and their families who frequently reach out with queries and concerns. Managing these inquiries was a daunting task until they adopted Deskhero. The platform's ticket management system helped them organize and prioritize tickets, ensuring no query goes unanswered.
With the help of Deskhero's advanced AI capabilities, Comfort Haven was able to leverage the knowledge base articles, previous tickets, and uploaded files like policies and manuals to generate suggested replies. This significantly reduced the response time and improved the efficiency of their customer support team.
The AI also enhanced the search results, making it easier for the customer support team to find relevant information quickly. This feature was particularly useful in handling complex queries that required detailed information from various sources.
Deskhero's custom fields and user groups allowed Comfort Haven to categorize their residents and their families based on various parameters. This made it easier to provide personalized responses and track the communication history.
Overall, Deskhero's AI capabilities have significantly improved Comfort Haven's customer support efficiency and service quality.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This helps in providing quick and accurate responses to queries.
How does Deskhero enhance search results?
Deskhero's AI leverages the existing data to enhance the search results. It makes it easier to find relevant information quickly, which is particularly useful in handling complex queries.
How does Deskhero help in personalizing responses?
Deskhero's custom fields and user groups allow you to categorize your customers based on various parameters. This helps in providing personalized responses and tracking the communication history.
* This article provides an example of how a fictive company in the Long-Term Care Facilities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
