Elderly Embrace receives a high volume of inquiries from residents and their families. To manage these effectively, they implemented Deskhero's ticket management system. This helped them organize and prioritize the inquiries, ensuring timely responses.
Deskhero's advanced AI capabilities enabled Elderly Embrace to generate suggested replies using the knowledge base articles, previous tickets, and uploaded files like policies and manuals. This not only improved the efficiency of their customer support team but also ensured the accuracy of the responses.
The AI-enhanced search results made it easier for the customer support team to find relevant information quickly. This was particularly useful in handling complex queries that required detailed information from multiple sources.
By utilizing Deskhero's custom fields and user groups, Elderly Embrace was able to categorize their residents and their families based on various parameters. This helped them provide personalized responses and track the communication history.
In conclusion, Deskhero's AI capabilities have significantly improved Elderly Embrace's service quality and customer satisfaction.
How does Deskhero's AI capabilities improve the accuracy of responses?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This ensures the responses are accurate and relevant.
How does Deskhero help in tracking communication history?
Deskhero's custom fields and user groups allow you to categorize your customers based on various parameters. This helps in tracking the communication history and providing personalized responses.
How does Deskhero's AI enhance search results?
Deskhero's AI leverages the existing data to enhance the search results. It makes it easier to find relevant information quickly, which is particularly useful in handling complex queries.
* This article provides an example of how a fictive company in the Long-Term Care Facilities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
