LifeAssure LTC Insurance, a major provider of long-term care insurance, was looking for ways to improve their ticket management system. They were dealing with a high volume of customer queries and needed a solution that could handle this efficiently. They found their solution in Deskhero.
Deskhero's advanced AI capabilities allowed LifeAssure to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations and scraped website data to find relevant content. This content was then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer queries.
LifeAssure also utilized Deskhero's Kanban board feature to visualize their ticket workflow. This helped them track the progress of each ticket and identify any bottlenecks in their process.
Furthermore, LifeAssure used Deskhero's custom fields and user groups features to categorize and prioritize customer queries. This allowed them to better manage their workload and ensure that urgent queries were addressed promptly.
Overall, Deskhero's advanced AI capabilities have greatly improved LifeAssure's ticket management system, leading to faster response times and higher customer satisfaction.
How does Deskhero's AI improve ticket management?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer queries.
How does Deskhero help visualize the ticket workflow?
Deskhero's Kanban board feature allows companies to visualize their ticket workflow. This helps them track the progress of each ticket and identify any bottlenecks in their process.
How does Deskhero help manage customer queries?
Deskhero allows companies to use custom fields and user groups to categorize and prioritize customer queries. This helps manage workload and ensures that urgent queries are addressed promptly.
* This article provides an example of how a fictive company in the Long Term Care Insurance industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
