EverCare LTC Insurance, a leading provider of long-term care insurance, was struggling with a high volume of customer queries and complaints. They needed a solution that could not only manage these queries efficiently but also provide accurate and timely responses. That's when they turned to Deskhero.
With Deskhero, EverCare was able to leverage AI capabilities to automate their customer support. The platform's advanced AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer queries.
Deskhero's AI also enhanced EverCare's search results. By using the AI's comprehensive search bar feature, EverCare was able to quickly locate relevant information from their vast database of customer queries, policies, and other documents. This greatly improved their ability to provide accurate and timely responses to customer queries.
Furthermore, EverCare was able to use Deskhero's custom fields and user groups features to categorize and prioritize customer queries. This allowed them to better manage their workload and ensure that urgent queries were addressed promptly.
Overall, Deskhero's advanced AI capabilities have greatly improved EverCare's customer support efficiency and accuracy, leading to higher customer satisfaction rates.
How does Deskhero's AI enhance customer support?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer queries.
How does Deskhero improve search results?
Deskhero's AI enhances search results by using the comprehensive search bar feature to quickly locate relevant information from a vast database of customer queries, policies, and other documents.
How does Deskhero help manage customer queries?
Deskhero allows companies to use custom fields and user groups to categorize and prioritize customer queries. This helps manage workload and ensures that urgent queries are addressed promptly.
* This article provides an example of how a fictive company in the Long Term Care Insurance industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
