SecureFuture LTC Insurance, a prominent player in the long-term care insurance market, was facing challenges in managing their extensive knowledge base. They needed a solution that could organize and retrieve information quickly and accurately. They found the answer in Deskhero.
Deskhero's advanced AI capabilities allowed SecureFuture to automatically generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data. This significantly reduced the time and effort required to maintain their knowledge base.
The AI's ability to leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files greatly improved the accuracy of the generated articles. This led to more accurate and detailed responses to customer queries, enhancing customer satisfaction.
Moreover, SecureFuture was able to utilize Deskhero's comprehensive search bar feature to quickly locate relevant information within their knowledge base. This greatly improved their response times and overall customer service efficiency.
In conclusion, Deskhero's advanced AI capabilities have significantly improved SecureFuture's knowledge base management, leading to more efficient and accurate customer support.
How does Deskhero's AI improve knowledge base management?
Deskhero's AI can automatically generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data. It uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to improve the accuracy of the generated articles.
How does Deskhero enhance the accuracy of customer support?
The AI's ability to leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files greatly improves the accuracy of the generated articles. This leads to more accurate and detailed responses to customer queries.
How does Deskhero improve customer service efficiency?
Deskhero allows companies to quickly locate relevant information within their knowledge base using the comprehensive search bar feature. This greatly improves response times and overall customer service efficiency.
* This article provides an example of how a fictive company in the Long Term Care Insurance industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
