HomeEase receives a high volume of customer inquiries daily, ranging from product availability to lease terms and conditions. To manage these inquiries efficiently, they use Deskhero's ticket management system and AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies.
The AI suggested replies have significantly reduced the time spent on each ticket. The customer service representatives review and send these suggestions, speeding up the response time and ensuring consistency and accuracy in the information provided.
Deskhero's AI also enhances the search results within the platform. When a customer service representative searches for information to resolve a ticket, the AI uses the embeddings to find the most relevant content. This feature has been instrumental in providing quick and accurate responses to customer inquiries.
HomeEase also leverages Deskhero's knowledge base feature, which is enhanced by the AI capabilities. The AI can generate knowledge base articles from word, powerpoint, pdf files, making it easier for the team to maintain a comprehensive and up-to-date knowledge base.
Overall, Deskhero's advanced AI capabilities have allowed HomeEase to provide faster, more accurate customer service, leading to increased customer satisfaction and retention.
How does Deskhero's AI suggest responses?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to understand the context of the customer's query. It then generates a suggested response based on this context.
How does Deskhero's AI enhance search results?
When a search is performed in Deskhero, the AI uses the embeddings to find the most relevant content. This ensures that the search results are highly relevant to the query, making it easier to find the needed information.
How does Deskhero's AI help in creating the knowledge base?
Deskhero's AI can generate knowledge base articles from word, powerpoint, pdf files. This makes it easier to create and update the knowledge base, ensuring that it is comprehensive and up-to-date.
* This article provides an example of how a fictive company in the Long-term leases of personal and household goods industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
