RentRite deals with a wide range of products and receives numerous inquiries daily about product details, leasing terms, and maintenance services. They use Deskhero's ticket management system and AI capabilities to handle these inquiries. The AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to generate suggested replies.
Deskhero's AI has helped RentRite significantly reduce the time spent on each ticket. The AI suggests responses based on the context of the customer's query, which are then reviewed and sent by the customer service representative. This not only speeds up the response time but also ensures that the information provided is accurate and consistent across all customer interactions.
Deskhero's AI also enhances the search results within the platform. When a customer service representative searches for information to resolve a ticket, the AI uses the embeddings to find the most relevant content. This feature has proven invaluable in providing quick and accurate responses to customer inquiries.
RentRite also uses Deskhero's knowledge base feature, which is enhanced by the AI capabilities. The AI can generate knowledge base articles from word, powerpoint, pdf files, making it easier for the team to create and update their knowledge base. This has led to a more robust and comprehensive knowledge base, improving the overall customer support experience.
Overall, Deskhero's advanced AI capabilities have enabled RentRite to provide faster, more accurate customer support, leading to increased customer satisfaction and loyalty.
How does Deskhero's AI suggest responses?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to understand the context of the customer's query. It then generates a suggested response based on this context.
How does Deskhero's AI enhance search results?
When a search is performed in Deskhero, the AI uses the embeddings to find the most relevant content. This ensures that the search results are highly relevant to the query, making it easier to find the needed information.
How does Deskhero's AI help in creating the knowledge base?
Deskhero's AI can generate knowledge base articles from word, powerpoint, pdf files. This makes it easier to create and update the knowledge base, ensuring that it is comprehensive and up-to-date.
* This article provides an example of how a fictive company in the Long-term leases of personal and household goods industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
