SecureGuard Inc. manages a large volume of customer queries and complaints daily. With Deskhero's ticket management feature, they can efficiently categorize, prioritize, and track these tickets, ensuring no issue goes unresolved. The Kanban board provides a visual representation of the ticket workflow, making it easier for the team to manage and resolve tickets.
The advanced AI capabilities of Deskhero have significantly improved SecureGuard's response time. By leveraging OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files, Deskhero can suggest relevant replies to customer queries. This has reduced the time spent by the support team on crafting responses, thereby improving efficiency.
Deskhero's comprehensive search bar, powered by AI, has made it easier for SecureGuard's support team to find relevant information quickly. Whether it's a past ticket, a knowledge base article, or data from a scraped website, the search bar can find it instantly. This has reduced the time spent on searching for information, enabling the team to focus more on resolving customer issues.
With Deskhero's custom fields and structured data lists, SecureGuard can tailor their helpdesk to suit their specific needs. They can create custom fields for specific types of queries or issues, making it easier to categorize and track them. The structured data lists allow them to organize their data in a way that makes sense for their business.
SecureGuard also uses Deskhero's REST API to integrate their helpdesk with other systems. This has allowed them to automate various processes, further improving efficiency. For example, they can automatically create a ticket in Deskhero when a customer sends an email to their support email address.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI capabilities leverage OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to suggest relevant replies to customer queries. This reduces the time spent by the support team on crafting responses.
How does the comprehensive search bar work?
The comprehensive search bar, powered by AI, can quickly find relevant information from past tickets, knowledge base articles, or data from a scraped website.
How does SecureGuard use Deskhero's REST API?
SecureGuard uses Deskhero's REST API to integrate their helpdesk with other systems, allowing them to automate various processes, such as creating a ticket in Deskhero when a customer sends an email to their support email address.
* This article provides an example of how a fictive company in the Loss Prevention Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
