LossPrevent Solutions receives numerous customer queries and complaints every day. Managing these manually was a daunting task. However, with Deskhero's ticket management system, they can now efficiently handle these tickets. The system allows them to categorize, prioritize, and track tickets, ensuring timely resolution of all issues.
The advanced AI capabilities of Deskhero have been a game-changer for LossPrevent Solutions. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to suggest relevant replies to customer queries. This has significantly reduced the time taken to respond to customers, improving customer satisfaction.
Deskhero's AI-powered comprehensive search bar has made it easy for LossPrevent's support team to find relevant information quickly. Whether it's a past ticket, a knowledge base article, or data from a scraped website, the search bar can find it instantly. This has greatly reduced the time spent on searching for information, allowing the team to focus more on resolving customer issues.
LossPrevent Solutions also uses Deskhero's custom fields and structured data lists to tailor their helpdesk to their specific needs. They can create custom fields for specific types of queries or issues, making it easier to categorize and track them. The structured data lists allow them to organize their data in a way that makes sense for their business.
Furthermore, LossPrevent Solutions uses Deskhero's REST API to integrate their helpdesk with other systems. This has allowed them to automate various processes, further improving efficiency. For instance, they can automatically create a ticket in Deskhero when a customer sends an email to their support email address.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI capabilities leverage OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to suggest relevant replies to customer queries. This reduces the time spent by the support team on crafting responses.
How does the comprehensive search bar work?
The comprehensive search bar, powered by AI, can quickly find relevant information from past tickets, knowledge base articles, or data from a scraped website.
How does LossPrevent Solutions use Deskhero's REST API?
LossPrevent Solutions uses Deskhero's REST API to integrate their helpdesk with other systems, allowing them to automate various processes, such as creating a ticket in Deskhero when a customer sends an email to their support email address.
* This article provides an example of how a fictive company in the Loss Prevention Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
