DieCast Dynamics deals with a multitude of customer inquiries every day, covering various aspects of their casting process. With Deskhero, they have managed to handle these tickets effectively, with the AI suggesting replies based on previous tickets and knowledge base articles. This has resulted in quicker response times and improved customer satisfaction.
The AI also optimizes the search results within the platform, allowing DieCast Dynamics' support team to swiftly find the necessary information. This is particularly beneficial when addressing complex technical issues that demand detailed explanations or instructions.
DieCast Dynamics also benefits from Deskhero's ability to generate knowledge base articles from uploaded files such as policies, manuals, and presentations. The AI uses OpenAI Embeddings to find relevant content, which is then run through OpenAI's ChatGPT to produce comprehensive and informative articles. This has enriched their knowledge base and saved significant time on manual article creation.
Additionally, Deskhero's website scraping feature has been a game-changer for DieCast Dynamics. Their website is a rich source of information about their casting process, and the AI can scrape this data to enhance the knowledge base and improve the precision of suggested replies.
In summary, Deskhero's advanced AI capabilities have revolutionized DieCast Dynamics' customer support services, making them more efficient and effective.
How does Deskhero's AI suggest replies to tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then run through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
The AI uses OpenAI Embeddings to find relevant content based on the search query. This enhances the accuracy and comprehensiveness of the search results.
How does Deskhero generate knowledge base articles?
Deskhero can generate knowledge base articles from uploaded files like policies, manuals, and presentations. The AI uses OpenAI Embeddings to find relevant content, which is then run through OpenAI's ChatGPT to create the articles.
* This article provides an example of how a fictive company in the Low Pressure Die-Casting Process industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
